The Impact from the Solution:
| Avg. # Required Systems | Avg. Time on Task (minutes) | Feature Sentiment Score |
 |
 |
 |
| Overall: reduced by 6 systems | Overall: Saved 16.95 minutes | Overall: improved by 8.15 points |
Key Take-Aways:
As these users spanned across a few brands, the number of systems required of them individually varied a bit and were averaged for these results.
Key tasks were improved by 16.95 minutes in total – however as the current systems required doing these tasks for multiple systems, the 2 data entry related tasks time would be compounded by the number of systems (if it takes 4 minutes to perform a task and a user needs to enter it into 7 systems, those tasks could take 28 minutes each in total). Considering the importance of creating a new listing correctly, and progressing a closing, this reduction in system fatigue was a major improvement.
An overall increase in sentiment to the individual features was reported in the related key areas of the application, and we were able to improve finding a listing so much that we drastically shifted the trend line.
User Testimonials/Quotes:
| “Being able to do all of this in one simple, easy to use app is EXACTLY what we needed. It reduces so much redundancy, I have staff that do some of this I may be able to better utilize now.” – Agent #3 |