The Impact from the Solution:
| Sentiment Score | Avg. Time on Task (minutes) | Avg. Error Rate |
 |
 |
 |
| Overall: Improved by +1.5 points | Overall: Saved 4.3 Minutes | Overall: 6.6 Less Errors |
Key Take-Aways:
Sentiment to the new system was improved, as this group of users are internal administrators and move coordinators they are the group believed to be least likely to view change positively.
Key critical daily tasks were improved by 4.3 minutes in total – considering these users individually perform this set of tasks generally 10 times a day these improvements saved individuals an average of 3.5 hours every week. As this group is about 30 people that equates to 105 hours of productivity gained across the group every week.
An overall reduction of errors were reported in critical key areas of the application, however the trend-line remained a similar shape, this indicated that certain areas are simply more complicated for users as they are more rich with data.
User Testimonials/Quotes:
| “This has got a more modern like client facing customer facing, you know, it’s kind of shiny and modern, you know, Atlas is more mainframe looking.” – Admin #2 |